I build and scale loyalty and travel rewards platforms through product design, systems, and teams.
Design leader delivering measurable outcomes in complex, partner-driven ecosystems.
Experienced across loyalty ecosystems spanning airline, financial, and retail partners.
Designing systems behind how people earn, travel, and engage.
Platform Transformation
at Cartera (Rakuten)
Startup to IPO
at Care.com
AI-Enabled Prototyping
with Claude
15+ Years
Leading design teams
Capabilities
Platform & Ecosystem Design
I design for complex, multi-partner environments where airlines, banks, and retailers intersect. My work focuses on building scalable systems—platforms, APIs, and extensions—that enable consistent, high-quality experiences across clients.
Design Leadership & Org Building
I build and scale design organizations that operate effectively within product and engineering. This includes hiring, structuring teams, and elevating design's role from execution to strategic partner.
Business Impact
I align design decisions with measurable outcomes—driving engagement, improving personalization, and enabling more efficient use of marketing and product investment.
Selected Work
View All →Cartera Platform Transformation
Built scalable platform architecture enabling airline, bank, and retail partners to deliver personalized loyalty experiences to millions of members.
Care.com Growth & International Expansion
Grew from early-stage designer to Senior Art Director through seven years spanning mobile transformation, B2B product development, and international expansion to IPO.
AI-Enabled Product Prototyping
Compressed concept-to-validation cycles from weeks to days using AI-enabled prototyping for client-facing loyalty platform experiences.
Beyond product and platform work, I've also led initiatives at the organizational level.
Organizational Leadership
In addition to my product work, I've led organizational initiatives within Rakuten as President of RakAbility, the company's employee resource group supporting employees with disabilities, both visible and invisible.
In this role, I've worked directly with senior leadership to increase visibility, shape internal initiatives, and strengthen how the organization approaches accessibility and inclusion at scale.
This has expanded my scope beyond product—providing direct engagement with executive stakeholders and contributing to broader organizational leadership.
Current Focus
I'm increasingly focused on how AI is reshaping product creation. Using tools like Claude, I can move from concept to working prototype in days—enabling faster validation, better decision-making, and more compelling product demonstrations.
About
I'm a product design leader based in New England, focused on loyalty and travel rewards platforms—systems where user behavior, business strategy, and partner ecosystems intersect.
My work sits at the intersection of product, design, and scale, across both early-stage and enterprise environments.
Outside of work, I've long been interested in aviation and travel—particularly how complex systems, both physical and digital, connect people and experiences.